Privacy policy
Last updated: August 13, 2026
ClearPDFGuide is a digital store owned and operated by Uros Odonogic ("we", "us", or "our"). This store is powered by Shopify. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from clearpdfguide.com.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this policy.
1. Who We Are
ClearPDFGuide Operated by: Uros Odonogic c/o JL Consulting Group GmbH Zürcherstrasse 84 8852 Altendorf, Switzerland
Email: info@clearpdfguide.com
For data protection purposes (GDPR and Swiss nFADP), Uros Odonogic is the data controller for ClearPDFGuide.
2. Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with us:
- Contact details — your name, email address, and billing address
- Financial information — payment details and transaction information (processed securely by Shopify and third-party payment processors; we never see or store your full card number)
- Account information — if you choose to create an account, your email address and preferences. Passwords are encrypted and never visible to us.
- Transaction information — products viewed, purchased, or downloaded
- Communications — messages you send us via email or contact forms
- Device and usage information — IP address, browser type, pages visited, and interaction data collected automatically via cookies and similar technologies
3. How We Collect Your Information
We collect personal information:
- Directly from you — when you place an order, optionally create an account, or contact us
- Automatically — through cookies and similar technologies when you visit our website
- From Shopify — as our hosting and e-commerce platform, Shopify processes certain data on our behalf
- From payment processors — to confirm and process your payments
4. How We Use Your Personal Information
We use your personal information for the following purposes, and on the following legal bases (as required under GDPR and nFADP):
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order (including delivering digital downloads) | Performance of a contract |
| Processing payments | Performance of a contract |
| Sending order confirmations and download links | Performance of a contract |
| Customer support and responding to inquiries | Performance of a contract / Legitimate interest |
| Fraud prevention and security | Legitimate interest |
| Improving our website and services | Legitimate interest |
| Sending marketing emails (only with your consent) | Consent |
| Complying with legal obligations (e.g. tax, accounting) | Legal obligation |
You may withdraw your consent at any time where we rely on consent as the legal basis (e.g. marketing emails), without affecting the lawfulness of processing before withdrawal.
5. How We Share Your Personal Information
We do not sell your personal information. We may share it with:
- Shopify Inc. — our e-commerce platform provider, which hosts our store and processes data on our behalf. Learn more at Shopify's Privacy Policy.
- Payment processors — to securely process your payment transactions
- Digital delivery services — to deliver your purchased downloads
- Legal authorities — where required by law, court order, or to protect our legal rights
All third parties are required to handle your data securely and in accordance with applicable law.
6. Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and stored by Shopify and third parties located in countries other than where you reside.
To learn more about how Shopify uses your personal information and to exercise your rights regarding Shopify's processing of your data, visit the Shopify Privacy Portal.
7. Cookies
We use cookies and similar technologies to operate our website and improve your experience. These include:
- Essential cookies — required for the store to function (e.g. shopping cart, checkout)
- Analytics cookies — to understand how visitors use our site (only with your consent)
- Marketing cookies — for advertising purposes (only with your consent)
You can manage your cookie preferences via the cookie banner displayed when you first visit our site. You can also adjust your browser settings to refuse cookies, though this may affect functionality.
8. International Data Transfers
Your personal information may be transferred to and processed in countries outside Switzerland or the EEA, including the United States (e.g. via Shopify). Where such transfers occur, we rely on recognized safeguards such as the European Commission's Standard Contractual Clauses or adequacy decisions.
Switzerland has been recognized by the European Commission as providing an adequate level of data protection. Transfers from Switzerland are additionally governed by the Swiss nFADP.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal obligations (e.g. Swiss accounting law requires retention of financial records for 10 years), resolve disputes, and enforce our agreements.
10. Your Rights
You may have the following rights regarding your personal information:
- Right to access — request a copy of the data we hold about you
- Right to correction — request that inaccurate data be corrected
- Right to deletion — request that we delete your data
- Right to portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests
- Right to restrict processing — ask us to limit how we use your data
- Right to withdraw consent — withdraw it at any time where processing is based on consent
EEA, UK, and Switzerland residents have these rights under GDPR, UK GDPR, and nFADP respectively.
To exercise any of these rights, email us at info@clearpdfguide.com. We will respond within 30 days. For rights related to Shopify's processing of your data, visit the Shopify Privacy Portal.
11. Data Protection Officer
We have not formally appointed a Data Protection Officer. For all privacy-related inquiries, please contact us directly at info@clearpdfguide.com.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first at info@clearpdfguide.com. You also have the right to lodge a complaint with:
- Switzerland: Federal Data Protection and Information Commissioner (FDPIC)
- EU/EEA: Your local data protection supervisory authority (list here)
13. Children's Data
Our Services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. We encourage you to review this policy periodically.
15. Contact
For any questions about this Privacy Policy or to exercise your rights:
Uros Odonogic ClearPDFGuide c/o JL Consulting Group GmbH Zürcherstrasse 84 8852 Altendorf, Switzerland
Email: info@clearpdfguide.com